Shipping
When will my order ship and arrive?
Orders are shipped Monday through Friday, excluding major holidays.
We typically process an order as quickly as we receive it. In most cases, we process an order within 2 business days.
Estimated Shipping Time
United States: (Standard): 5-7 business days
United States (Expedited): 2-3 business days
Canada: (Standard): 8-17 business days
Canada (Expedited): 3-4 business days
Where do you ship?
We currently ship within the United States and to Canada. For Canada orders, all shipping rates are set by our carrier, but we are actively working on ways to reduce them. Please note that our free shipping on orders over $50 offer is only available for addresses within the U.S.
What if I don’t receive my items?
Please notify us immediately by emailing info@biozn.com to be considered for a replacement. We will open an investigation with our carrier to attempt to recover the package, which will take a minimum of 48 hours to resolve. If the package cannot be recovered, we will file a claim with our carrier. Full or partial refunds will only be given to orders for which the carrier has approved our claim. This process may take some time before it is completed. In the majority of cases, if our carrier determines that your package has been delivered, we are unable to ship a replacement. In the event this occurs, please contact us immediately so we may evaluate your request for a re ship.
