How do I place a return or exchange?
We're sorry you didn't love your Biozn product. You can exchange or return your purchase within 7 days after receiving your order. Please reach out to with your order number and the products you'd like to exchange or return, and we'll take care of the rest.

What if I’ve already opened the product?

While we understand that sometimes it takes a few tries to realize a product isn’t right for your skin, we will not accept returns or exchanges for any items where more than half of the product has been used.

I purchased your product at another retailer, can I exchange / return it with you?

We are unable to process returns for our retail partners. We encourage you to contact the retailer directly to inquire about their return policy.

When will I receive my refund?

After we have received your return product, if you are eligible for a full or partial refund, we will reimburse you to your original method of payment.  Please allow up to 7 business days to process your refund.